Still Answering “Where Is My Order?” All Day?
Manual support takes time and money. Stop drowning in repetitive tickets.
High Volume of Tickets
Where is my order? (WISMO) accounts for 40%+ of support queries.
Delayed Responses
Customers hate waiting hours just to get a simple status update.
Manual Lookups
Support agents waste time manually checking courier portals.
Poor Experience
Lack of transparency leads to anxiety and lower trust.
Smart, Automated Order Tracking
RubikChat instantly fetches order data from your store and provides real-time shipping updates directly inside chat.
Instant Order Lookup
Customers enter order ID or phone number to retrieve status instantly without waiting.
Real-Time Updates
Live courier tracking integration keeps data fresh and accurate at all times.
Proactive Notifications
Automatic alerts for dispatched, shipped, and delivered milestones.
How Automated Order Tracking Works
Three simple steps to automate your customer support and never miss a conversation.
Customer messages: “Track my order”
Works on WhatsApp, Instagram, or Web Chat.
Agent requests details
System asks for Order ID or verifies phone/email address.
System fetches data
Connects to WooCommerce, Shopify and other CRMs instantly.
Customer gets status
Displays current status, tracking link, and delivery estimate.
Self-Service Order Tracking 24/7
Let customers help themselves without human intervention, any time of day, in any language.
Instant order lookup in chat
No human intervention required
Multi-language support
Mobile-friendly interface
Seamless Platform Integration
RubikChat connects directly to your store's backend for real-time data synchronization.
Shopify & WooCommerce native integration
Custom API support for other platforms
Real-time order database sync
Courier & Logistics Integration
We talk to the couriers so you don't have to. Get live status updates from major logistics providers.
Live shipment tracking
Multiple courier support
Tracking link auto-generation
Automated Status Notifications
Keep customers in the loop automatically. Send proactive updates to reduce anxiety.
Order confirmation & processing
Shipped & Out-for-delivery alerts
Delivery confirmation
Smart Upsell After Delivery
Turn one-time buyers into loyal customers. Engage them right after a successful delivery.
Post-delivery discount offers
Cross-sell recommendations
Review request automation
Perfect for Growing Online Businesses
Tailored flows for every industry.
Fashion & Apparel
Electronics Retailers
Beauty & Cosmetics
Furniture & Decor
Subscription Boxes
Multi-Vendor Marketplace
Monitor Order & Support Performance
Track the impact of automation on your business metrics in real-time.
Track tracking request volume
Measure support ticket reduction
Analyze delivery performance
