Analytics

In the world of chatbots, understanding credit usage is crucial for optimizing performance and managing costs. This guide will break down essential steps to monitor chatbot credit usage effectively.

Accessing Analytics

• Navigate to the “Chatbots” tab and click on “View Playground.
• Select the “Analytics” tab

Monitoring Credit Usage Over Time

• Examine the Credit Usage Over Time graph
• Identify Trends: Look for peaks and troughs in usage, which can indicate high activity periods.
• Interpret Data: Understand the reasons behind significant usage spikes or drops for proactive management.

Analyzing Credit Usage Per Chatbot

• Review the Credit Usage per Chatbot pie chart.
• Compare Chatbots: Evaluate which chatbots are consuming the most credits.
• Identify Opportunities for Optimization: Determine if any bots are underperforming or overusing credits.

Taking Action

• Based on the insights gained:
• Adjust Configurations: Optimize chatbots that use excessive credits by tweaking their functionalities.
• Expand Usage: Consider increasing credits for chatbots that show high effectiveness.

By effectively monitoring and analyzing credit usage, users can ensure their chatbots operate efficiently and cost-effectively. Implementing these steps will empower chatbot managers to make informed decisions, enhancing overall performance and user satisfaction.