Playground
Configuring and testing a chatbot requires a structured approach to ensure it meets user needs efficiently. This guide outlines the key steps for effective chatbot configuration and testing.
1. Access The Chatbot
- Navigate to the “Chatbots” tab and click on “View Playground”.
- Select the “Overview” section to customize the behavior of your chatbot.
2. Choose The Model
- In the “Model” dropdown, select the appropriate machine learning model, such as “gemini-20-flash - Gemini”
3. Adjust Settings
- File Search: Enable the File Search toggle to configure the file search settings.
- Temperature Adjust the “Temperature” setting (typically between 0 and 1) to dictate the creativity of responses; a lower setting results in more deterministic answers.
4. Define System Prompt
- Select “Custom Prompt,” “AI Chatbot,” or “Customer Support Agent” under the “System prompt” section.
- This is where you will input the initial instructions that guide the chatbot’s behavior.
5. Set Instructions
- Write clear instructions outlining the chatbot’s role:
- Primary Function: State that the bot will act as a "customer support agent," assisting users by responding to inquiries and solving issues based on provided documentation.
6. Save The Configuration
- After inputting all necessary information, click the “Save” button to apply the settings
7. Test Your Chatbot
- Conduct a thorough test by sending various inquiries to ensure the chatbot responds accurately and efficiently.
8. Share Or Embed The Chatbot
- To make the chatbot public, navigate to the “Share & Embed” option.
- TChange visibility settings to “Public” to allow users to access the chatbot.
9. Monitor And Adjust
- Regularly check the chatbot logs and user feedback
- Make adjustments as necessary based on performance metrics and customer interactions.
By following these steps, you can successfully set up a chatbot tailored to meet the needs of your users, enhancing engagement and satisfaction in the digital support landscape.