Settings

Chatbots can significantly improve customer service by providing instant responses and assistance. Proper configuration of chatbot settings is crucial for maximizing its efficiency and usefulness. Here's how you can set up your chatbot effectively.

Steps To Configure Your Chatbot Settings

1. Access The Chatbot Settings

• Navigate to the “Chatbots” tab and click on “View Playground”.
• Select the “Settings” section

2. General Settings

• Chatbot ID: Ensure your Chatbot ID is correctly listed for identification purposes.
• Chatbot Name: Set a recognizable name for your chatbot (e.g., "Product Hunt") to enhance user experience.
• Click the Save button to apply your changes.

3. Configure Notification Settings

• Enable New Lead Notification:
• This alerts you whenever a new lead is generated, allowing prompt follow-up.
• Enable New Conversation Notification:
• Helps you monitor ongoing conversations for improved customer interaction.
• Remember to add your email to receive these notifications effectively.

4. Deleting The Chatbot

• If you wish to delete your chatbot, proceed with caution.
• Warning: This action is irreversible. Ensure that all important data is backed up before deletion.

The settings page for a chatbot offers comprehensive options for customization and notifications. Users can easily manage their chatbot ID and name, and opt into notifications for new leads and conversations to stay updated in real-time. However, it's crucial to exercise caution when considering the deletion of the chatbot, as this action is irreversible and will result in the loss of all associated data. By leveraging these settings, users can optimize their chatbot’s functionality and enhance their interaction with customers effectively.