Chats

This screen allows you several options for the chatbot that is deployed for your business.

Options are:

• Access detailed logs of all chatbot conversations to understand user interactions, identify trends, and optimize the chatbot’s performance.
• It also allows you to take over the chat by opening any chat and clicking the option to take over appearing at the top right corner in the chat.
• This section allows you to see the source from where the chat was initiated i-e WhatsApp, Instagram, Messenger, or website.
• You can apply filters to access chats from one specific date to another.
• You can delete a chat using the delete option in the top bar of the opened chat.